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Frequently Asked Questions
Internet FAQs
Customer Service and Sales
Questions
Troubleshooting and
Technical Questions
Basics and Definitions
Security Questions
Customer Service and Sales
Questions
How can I sign up for Internet Service?
An application must be filled out and signed by
you prior to Internet service. If you do not
have our phone service, a credit check will be
done before service may begin, and in some
cases, a deposit may be required. Our in-house
technical staff is available for Internet
support Monday through Friday 8:00 a.m. to 8:00
p.m. and Saturdays 8:00 a.m. to 12:00 p.m. Call
the local or toll-free number in your area.
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When do I start logging Internet usage each
month?
Internet usage
begins the first of the month and goes through
the end of the month.
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How can I keep track of the hours I use each
month?
You can call our Help Desk during business hours
and they will be able to assist you.
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How can I access my e-mails when I'm away from
home?
Simply go to the webmail page and follow the
instructions at the bottom.
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When I'm out of town, is there a toll-free
number I can dial to connect to En-Tel?
No. We do not provide a toll-free number for
dialing up when you are out of the area (state).
If you wish to connect to En-Tel, you will be
charged long distance charges.
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Why
should I get DSL Service?
High-speed DSL Internet Service allows you to
receive more information quickly and do more on
the Internet by giving you:
- An always-on
connection—no busy signals or dial-up
frustrations.
- Faster speeds - up to 100
times faster than dial-up.
- The ability to surf the
Web without tying up your phone line.
- Fast video and music
downloads.
- Ability to operate
multiple computers on the Internet by using
DSL with home a network.
- Save time and money.
- Enhanced productivity.
- Increase freedom.
- New opportunities for an
efficient, reliable, and flexible Internet
experience.
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How much does high-speed Internet cost?
Contact our Customer Service Center for our most
current prices and specials.
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What if I am moving and don't know my telephone
number?
Your telephone number is not required to check
availability for Internet service. However, a
contact number is needed when you place an order
so that the En-Tel Customer Service
Representative can follow-up with you to
schedule installation.
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How can I cancel my service if I am not
satisfied?
Please contact En-Tel Communications directly
regarding any questions or concerns you have
with your DSL service. You may call us at:
320-222-0303 or toll-free at 1-866-313-6835.
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Where do I get customer support for my Internet
service?
Please contact En-Tel Communications' Internet
Help Desk directly for customer support for your
DSL service. You may call us at: 320-222-9800.
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Who do I pay for my Internet service?
Your Internet service is included with your DSL
service. This is billed together on your local
En-Tel billing statement.
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How can I make my En-Tel high-speed DSL Internet
connection even faster?
We offer a variety of different speeds to
satisfy your Internet needs. Upgrading between
these speeds is fast and easy. Call us at:
320-222-0303.
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How long does it take to install DSL connection
in my home?
Installation times are scheduled at least 5 days
in advance.
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What is the cost of DSL installation?
Installation is based on time and material
costs. The total may vary depending on time of
installation. Installation cost start at $69.95.
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DSL: Why do I need to give you information like
address, zip code, and telephone number?
Using your full mailing address and telephone
number is the best way to determine if DSL
service is available to your home.
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How do I place an order for high-speed DSL
service?
Contact En-Tel Communications at 320-222-0303 or
toll-free at 1-866-313-6835.
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What is the
equipment cost?
This refers to the cost of the hardware you need
to run the service. Depending on the plan and
options you order, this cost may not be included
in your Internet service order.
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What is
the contract length?
This is the commitment you must make to receive
the indicated price and promotions. If a
contract is necessary when you sign up for
service, there may be a penalty for breaking it.
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DSL:
What is an installation fee?
This is a one-time charge for time and materials
used when installing the DSL service to your
home or business.
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Troubleshooting and
Technical Questions
Trouble shooting steps for rebooting DSL
Service.
From time-to-time, you
may need to reboot your DSL Internet service.
DSL Internet service will require you to reboot
your equipment in the proper sequence listed
below to restore the service. If you have a
single computer, you'll need to: 1. Power cycle
the DSL modem by unplugging the power cord. 2.
Wait for about 20 seconds. 3. Reconnect the
power. 4. Wait until the modem lights return to
normal and the line light turns green, normally
between 30 seconds to a minute after the modem
is powered back up. 5. If you have a router,
continue on with the instructions in step number
7. 6. If you do not have a router, reboot or
power up your computer and you are done. 7.
Power cycle the router. Depending upon your
router, you may power it down with a switch or
by unplugging the power cord. 8. Wait for about
20 seconds. 9. Reconnect the power to the
router. 10. Wait a minute or so for the router
to boot up. 11. Reboot or power up your
computer(s).
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Error 691 - Invalid Username and Password.
This is by far the most common error message you
might see when trying to connect to the
Internet. Just be sure you have entered your
username correctly (all lowercase—no
spaces). Then be sure you have entered your
password correctly. If you see they look
correct, simply remove both username and
password and re-enter it. If this doesn't work,
try rebooting your computer and try again. If
you are still experiencing this error, there may
be something else going on. Call our Help Desk
for further trouble shooting.
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Why do I lose connection whenever I send or
receive
e-mail?
Outlook Express has a setting that will cause
you to disconnect from the Internet after
sending and/or receiving e-mail. To fix this,
open your Outlook Express program, click on
Tools/Options/Connections Tab... and make sure
that "Hang up after sending and receiving" is
NOT checked. If it is checked, simply remove it
by clicking over the top of it and then be sure
to click OK at the bottom of the window.
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Why can't I
connect to 56k?
There are several possible reasons for this.
First, the highest connection the FCC allows
over standard phone lines is 53.3k. This is the
fastest connection rate you can get. If you are
connecting in the 40k-50k range, this is
considered good for most dial-up connections. If
you connect at a rate less than you would like,
you can attempt to update your modem drivers.
The biggest factor in determining connection
speed are telephone lines. Age of the telephone
lines in your area, "line noise," and weather
can all affect your line quality.
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Do I have to be connected to the Internet to
read and write e-mail?
No. You can continue
to read and write e-mail through your regular
e-mail program without tying up your phone line
or being connected to the Internet. Once you are
prepared to send your e-mail or see if you have
new mail, simply connect to En-Tel.
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Why do I keep getting the same e-mails over and
over again—they
won't all come through?
This usually happens because an extremely large
message on the server your computer is not
capable of downloading. The process times out,
and you may get an error that says "Your POP3
service has not responded in 60 seconds..." Then
when you try accessing the mail again, you may
get an invalid username and/or password error or
you may get the same message again. If this
happens, give our Help Desk a call and our
technical staff will help you delete the large
e-mail that is giving you the problem. You
should then be able to receive the rest of your
mail.
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Why do I get error 630, 680, or 692 when I try
to connect?
These errors may indicate the modem needs to be
reset, may be damaged, or not installed
properly. The errors may occur when you don't
have dial-tone or have voice mail service with a
distinctive or stutter dial-tone. If there has
been electrical disturbances (thunderstorms or
power failure/surges) since the last time the
modem worked, this may be the cause. If the
modem has never worked, double check the
installation. Connect a telephone to the same
line your computer is connected to. Check for a
dial-tone. If you hear no dial-tone, call our
Customer Service Department for help in
restoring it. Try connecting the phone line to
another wall jack.
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Why
do I get a no dial-tone error?
The three most common causes of a "no dial-tone"
error are:
- Voice mail on the
phone—giving you the stutter dial-tone.
- Your phone line is not
connected properly.
- You are experiencing
hardware problems with the modem. The first
step for any dial-tone error is to make sure
that there is a dial-tone on that phone
line. If you only have one phone line, and
the other wall jacks are working fine, try
connecting a phone to the jack that the
computer uses and check for a dial-tone. If
you have two phone lines, you may want to
check the second line for a dial-tone by
unplugging the computer line and connecting
a regular phone to it. If there is no
dial-tone on the line the computer uses, you
will want to contact our Customer Service
Department. Also, make sure the phone line
is connected properly to the back of the
computer. There may be two places you can
plug a phone cord into; one will be marked
"line" and the other one will be marked
"phone." You must plug it into the one
marked "line."
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Why do I get the error "OE has removed access to
the following unsafe attachments" when trying to
open my e-mail attachments?
Your Outlook Express
is set to not allow attachments to be saved or
opened. To change this setting, open Outlook
Express and click on Tools/Options. Click the
Security Tab. Under "Virus Protection," Uncheck
the box that says "Do not allow attachments to
be saved or opened . . ." Then click OK.
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Why do I get an illegal operation error message?
All programs can at one time or another cause an
illegal operation error. It normally means that
the program tried to write to a protected area
in memory. If this happens consistently with one
particular program, you may need to reinstall
the software package that is crashing on you. If
it happens with different programs on a fairly
frequent basis, it could be a problem with the
operating system itself, and you may need to
reinstall the operating system. Contact the
software and/or computer manufacturer for help.
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Why do I keep getting "Page cannot be
displayed?"
There are a number of reasons this can happen:
- You may not be connected
to the Internet.
- You may have mistyped the
website address.
- Your firewall (usually
found in your anti-virus program) is
preventing you from accessing the Internet.
- Your browser settings may
need to be adjusted. Security settings could
possibly be set too high, preventing you
from accessing the ebsites.
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Does En-Tel high-speed DSL Internet work with my
Mac?
Yes. En-Tel high-speed DSL works great with
Macs. However, because fewer Macs are in use
compared to personal computers, En-Tel is not
able to provide the same level of technical
support. For this reason, we suggest that Mac
users call Apple when they are in need of
technical support
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How do I get
my home page back? How do I change it to a
different home page?
Internet Explorer - Open Internet Explorer.
Click Tools then Internet Options. Type your
desired website's URL in the Home Page Address
field under the General tab. Example: http://www.en-tel.com.
Click OK to save changes.
Netscape 7x - Open Netscape. Click Edit then
Preferences. Click Navigator under the category
list. Type your desired website's URL in the
Home Page Location field to the right. Click OK
to save changes
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Why
is my Internet connection slow?
The two biggest
reasons for slow Internet speed is due to
viruses and spyware. If you are running
up-to-date anti-virus and anti-spyware, and are
still experiencing slow speeds, there may be
something else going on. Call our Help Desk for
more troubleshooting.
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Is there a size limit to the e-mail I can send
and receive?
En-Tel does have an e-mail size limit of 50Mb
that you can send or receive. However, sending a
real large attachment in an e-mail is not
advised. (i.e. pictures). Many people have
trouble receiving large e-mails due to
limitations with their computer and/or ISP.
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How do I troubleshoot slow speed issues?
These troubleshooting procedures are provided to
those customers that are willing to do some
investigation into the most common issues that
are encountered with connection issues on their
own.
The following issues have been
discovered to be the cause of many reported slow
speed issues. En-Tel Communications does not
support any of the issues below and cannot offer
technical support regarding how to address these
issues. En-Tel Communications will only support
the hardware and/or software that is directly
provided by En-Tel Communications to its
customers and cannot offer installation,
troubleshooting, or maintenance support for any
products/services/applications outside of what
is provided directly by En-Tel Communications.
For your convenience, we have
included information to guide you to resources
that may be able to assist you with any of the
following issues.
HARDWARE PROBLEMS -
Improper set up of new hardware can cause a
number of issues for the other hardware devices
that your computer is using. Internet
connectivity issues, Windows operating system
"lock-ups," and/or damage to existing hardware
and software may be caused by improperly adding
a new hardware to your computer. It is advisable
that if a new hardware device is causing
Internet connectivity problems, the troublesome
hardware should be removed. Adding a new network
device to your computer such as a hub or router
for setting up a home network is the main cause
of Internet connectivity issues. This can range
from slower speeds on the Internet to total loss
of Internet connectivity. As we do not provide
networking support, you are encouraged to
contact the manufacturer of your hardware for
assistance in using this device with your
Internet connection.
SOFTWARE PROBLEMS - As
with the hardware issues described above,
improperly configuring new software on a
computer can cause problems with Internet
connectivity as well as a number of other
problems on the computer. Adding a firewall
solution to a computer may cause a number of
issues with Internet connectivity. Firewalls are
used to provide stronger security for any
computer connected to the Internet, but can
sometimes be hard to configure. It is
recommended that if connection issues are found
after installing a firewall, the user should
contact the manufacturer of the software to
receive support for the firewall application.
En-Tel Communications does not support firewall
configurations, and customers will be asked to
disable the firewall to allow for Internet
connectivity to be re-established.
DISK FRAGMENTATION -
One of the leading causes of a computer slowing
down is hard disk fragmentation. When software
or files are saved on a computer, they are
stored on the computer's hard disk (also known
as a hard drive). As some programs and files are
modified or deleted from the hard drive by the
user, fragmentation of the hard drive space
occurs since the files and programs are stored
in different areas of the hard drive. This
causes the hard drive to spend more time looking
for all the appropriate files it needs to open a
program. All versions of the Windows operating
system (except for Windows NT 4) have a built-in
utility that will "defragment" a hard drive.
This allows for all data on the hard drive to be
rewritten so similar types of files are located
next to each other. This can significantly speed
up the access to programs and files on the hard
drive, which can increase the overall speed of
the computer. It is advised that a
"defragmenter" program be run every couple of
months.
FAILING HARD DRIVE - As
explained above, disk fragmentation can cause a
computer to significantly slow down over time. A
much more serious hard drive problem is when the
hard drive begins to lose the data that is
stored on it, or the data becomes repeatedly
corrupted and unusable. A failing hard drive can
cause performance issues on the computer and
slow down Internet connectivity. All versions of
the Windows operating system have a built-in
utility that will scan the hard drive for errors
and attempt to fix errors that it finds. Errors
may be also detected during the computer's start
up process and Scandisk will need to be
performed to try to save the data on the hard
drive. Constant loss of data on a hard drive
usually signifies that the hard drive will soon
become inoperable. En-Tel Communications does
not install its service on any computer that is
experiencing hard drive failure problems, it is
advised that this hard drive be backed up and
repaired/replaced immediately.
BACKGROUND APPLICATIONS
- Many software applications that run
continually on the computer can degrade system
performance. Firewalls were discussed above, but
there are a number of other types of software
applications that can drain system resources.
The amount of RAM and the processor speed of the
computer can sometimes limit the user from
having optimal experience that they could be
having with En-Tel Communications. By checking
your computer for programs and applications that
are currently running, and shutting down those
programs that are not needed by the computer,
you can free up the RAM and processor resources
that were being used by these applications.
Programs such as anti-virus software, password
remembering applications, and other programs
that continually run while the computer is
turned on can require large amounts of RAM space
and processing power to operate. By shutting
down unneeded programs, the computer can devote
its resources to those applications that are
truly needed and used.
YOUR COMPUTER HAS A VIRUS/SPYWARE
- While you may think that you have kept your
virus scanner and spyware software fully up to
date and run it frequently, there is always the
possibility that you may have picked up a virus
or spyware. A part from running a full virus
scan (which you should do before reporting any
slow speed fault), you can use one of the
standard Windows tools to visually check on
whether your slow speeds are caused by a virus
or spyware. SUPPORT FOR THE ABOVE ISSUES -
En-Tel Communications does not offer any form of
technical support for the above issues. We only
provide support for the hardware and software
directly provided by En-Tel Communications, it
is advised that to receive assistance and/or
support for any of the above issues, you contact
one of the following:
YOUR COMPUTER MANUFACTURER
- The manufacturer of your computer may be your
best resource for technical support for your
computer. As the designers and builders of your
system, they may be able to assist you with any
computer performance problems you are
experiencing.
COMPUTER REPAIR CENTER
- If you are experiencing performance issues
with your computer, you may wish to have it
inspected at a local computer repair center.
Since En-Tel Communications cannot diagnose or
troubleshoot computer performance issues, our
customers are solely responsible for the
inspection of their computers.
WINDOWS HELP SCREENS -
All versions of Microsoft's operating systems
that we support have an included Help area that
can be accessed by the computer user. This can
be a good resource to use for troubleshooting
speed issues on the computer. To learn how to
use operating system utilities such as Disk
Defragmenter and Scandisk, visit the Windows
help areas.
MICROSOFT KNOWLEDGEBASE
- Microsoft has created a large area of online
information called Microsoft Knowledgebase. The
Knowledgebase has tips and fixes for many known
speed issues along with instructions and
built-in troubleshooters that may be of
assistance to the Windows user. The
Knowledgebase can be found at the Microsoft
Knowledgebase. The general support web page for
Microsoft is found at http://support.microsoft.com.
From this link, you can read Microsoft
newsgroups, contact Microsoft support, or access
the Knowledgebase and frequently asked questions
(FAQs).
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Basics and Definitions
Cookies: What
are they?
A "cookie" is a unique piece of numeric
data that can be deposited on your computer's
hard driver as you visit websites. Cookies help
companies obtain and track information about web
site visitors (i.e., frequency of visits, length
of visits, past purchase, presence, etc.) For
example: If you purchase software from an
Internet website, the company may keep track of
what your software purchases have been and use
that information to recommend ideas for future
purchases. Over time, cookies can occupy
considerable space on your hard drive. To delete
the cookie files, follow these steps: Netscape -
click Edit then Preferences. Double click
Advanced under the category list. Click Cache
then Clear Disk Cache. Click OK twice. Open your
e-mail. Click File, then Empty Trash On Local
Mail. Internet Explorer - click Tools then
Internet Options. Click Delete Files under
Temporary Internet Files. Click OK twice. Open
your e-mail, click Edit then Empty Deleted Items
folder. If you don't find this under Edit, look
under Tools.
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What is broadband?
Simply put, the term "broadband" refers
to Internet access that is faster than 200 Kbps.
The term broadband refers to any type of
transmission technique that carries multiple
voice, video, or data channels simultaneously
over a common wire. It is a large pipeline (much
bigger than a dial-up connection) that brings
information to your home or office. In this
instance, broadband refers to high-speed
Internet access using this transmission
technique.
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DSL: What kind of computer to I need?
Generally, you need a computer with
these elements:
- PC - The minimum
recommended system requirements are:
- Pentium 233 megahertz
(MHz) processor or faster
- At least 64 megabytes
(MB) of RAM (128 MB is recommended).
- We recommend at least
Windows 2000 or Windows XP system.
Microsoft no longer supports Windows 95,
98, or Me, which means they will not
supply updates or patches to those
operating systems. These older operating
systems will work on DSL, however, with
the always-on connection you are more
likely to be infected with various Worms
or Trojans. In addition, these systems
may not be supported by various virus
scanning software packages that help
protect your computer from these
attacks.
- Macintosh - Power
PC, 75 MHz processor with System 7.5 or
higher and 200 MB of free disk space.
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DSL: What's the difference between upstream and
downstream speeds?
Information passes between your
computer and the Internet in two directions:
upstream and downstream. Information that flows
upstream is sent from your computer to the
Internet, such as sending e-mail attachments or
playing two-way games. Information that flows
downstream is from the Internet to your computer
such as, surfing the Web or downloading files.
Please note that broadband service speeds are an
estimate. The actual speed may vary.
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What does static IP (Internet Protocol) address
mean?
A static Internet protocol address (IP)
is a unique number assigned to your computer by
your service provider. Static IPs are permanent
numbers that always identify your computer to
others on the Internet. There is an additional
$10 charge per month for each static IP address.
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What
does dynamic IP address mean?
A dynamic Internet protocol address is
a temporary number assigned to your computer by
your service provider. This number or "address"
allows others on the Internet to communicate
with your computer. A dynamic IP is typically
assigned for a certain length of time after
which the address is returned to a pool of IP
addresses. The next time you log on or begin a
new session, a new dynamic IP will be assigned.
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Can I watch my digital TV, use my telephone, and
use high-speed DSL Internet at the same time?
Yes. While our
services travel over the same network, none of
our services are affected by simultaneous use.
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If I have high-speed access at home, how do I
access it when I travel?
Your En-Tel Communications' DSL service
will only be accessible at the location in which
it was installed. You may access your e-mail
from our website via webmail.
Can I use my current modem to receive high-speed
Internet service?
You will need a compatible ADSL modem
for your service. The signals that come in from
En-Tel use different wiring and transmit data in
a different way than a dial-up modem. Please
contact En-Tel Communications to confirm the
compatibility of your modem.
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Security Questions
Do I need to purchase my own anti-virus program
even though En-Tel has Premium Spam Control for SPAM and
virus protection?
Yes. Premium Spam
Control
scans only 3-mail coming in--it does not protect
you when surfing the Internet.
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Viruses: What are they and how can I protect my
computer?
Most computer viruses are acquired
through e-mail, compromised websites, un-patched
software, downloading music, movies, or file
sharing. Computer viruses can be avoided by
using and regularly updating an anti-virus
software like Norton or McAfee, and by keeping
all the software on your computer (especially
Microsoft's software) updated with the latest
security updates. Most software vendors include
a live update feature in their programs and/or
on their website. Microsoft's Live Update
feature will scan the Microsoft programs on your
computer and alert you if an update is
available. Start the live update by clicking on
Start, then Windows Update (you need to be
connected to the Internet for this to work).
Updates for Microsoft Office products can be
found at: http://office.microsoft.com/officeupdate.
Firewall software or hardware helps stop
Internet users from hacking into your computer.
Windows XP SP2 has a built-in firewall. Users of
other computer operating systems will need to
install one separately. ZoneAlarm is one of many
firewall softwares and is available as a free
download.
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Spyware and Adware: What is it and how can I
protect my computer?
Definition: Any software application in
which advertising is displayed while the program
is running is called adware. Software that sends
data back to a third party, without the user's
knowledge, is spyware. Software can be both
adware and spyware, but not all adware is
spyware and most spyware programs don't display
ads. Adware and spyware is deceptive software
that takes over people's computers for the
purpose of gathering their personal information
or bombarding them with unwanted advertising. A
recent survey by the National Cyber Security
Alliance found that 90 percent of all personal
computers could be infected with at least one
form of spyware. How do these programs get on
your computer? Believe it or not, you invite
most of them in when you install software
downloaded from the Internet. What can you do?
Keep current on all the critical Windows updates
from Microsoft. Scan through licensing
agreements before clicking OK. So-called
"legitimate" adware is usually disclosed in the
licensing agreement of the software you install.
Become accustomed to running anti-adware and
anti-spyware programs to find and clean your
computer of such applications. Free programs
like AdAware or Sypbot Search & Destroy can
identify adware and spyware on your computer.
Also, install a firewall software that monitors
traffic leaving your computer. ZoneAlarm is one
of the many firewall software available as a
free download.
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How do I know if I'm on a secure site?
One way is to
look at the Web address; nonsecure sites start
with http:// a secure site will read https://.
The "s" following the the http indicates the
site is secure. Or, look for the padlock in the
lower left corner of Netscape's window and the
lower right corner of Internet Explorer's
window. If the padlock is in the locked
position, the site is secured. If it's in the
unlocked position (Netscape) or if there's no
padlock (Internet Explorer), the site is not
secure.
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Why won't my Internet Explorer open in secure
sites?
This problem can be caused by incorrect
security settings in Internet Explorer, Security
settings can and will change, at times, after
performing Windows updates and/or anti-virus
updates. Follow the steps below to enable your
computer's ability to safely access secure
websites again:
- Open Internet Explorer,
go to Tools, Internet Options, Advanced and
scroll to the bottom of the list. SSL and
TLS options (all versions) should be
checked.
- Delete Cookies, delete
files and clear history in Tools, Internet
Options, General Tab. (Deleting Cookies may
delete some stored Internet passwords.)
Check the Delete all off-line content check
box.
- Uncheck the box for
Enable Third Party Browser Extensions in the
Advanced Section (all other settings in
Advanced Section are set to Default). Click
Apply and Close and open Internet Explorer.
- Configure Security
settings for the Trusted sites zone in
Internet Explorer. In Internet Explorer, go
to Tools, Internet Options, Security Tab,
select Trusted sites, Default Level Sites.
Enter the address (URL) of the site in the
Add this website to the zone box, Add, OK,
Apply. Check Firewall/Network Configuration.
Make sure that the SSL port (port 443) is
open on your network/firewall (if you have
any). There are many different
Firewall/Network products, so we cannot give
step-by-step instructions. Check the
documentation or help file of the product
you use. If you are behind a broadband
router, you may need a firewall on your PC.
- Clear the Secure Sockets
Layer (SSL) state and Auto Complete history:
Open Internet Explorer and go to Tools
Internet Options, Content tab. Under
Certificates, click clear SSL State. Click
OK when you receive the message that the SSL
cache was successfully cleared. Under
Personal Information, click Auto Complete.
Under Clear Auto Complete history, click
Clear Forms. Click OK when you are prompted
to confirm the operation. Verify that the
Date and Time Settings on your computer are
correct. Because SSL certificates have an
expiration date, if the date on your
computer isn't correct, it may prevent you
from connecting to secure sites.
- NOTE: If, after going
through the above steps, you still cannot
access secure websites, it could be a
setting in Norton Internet security. Please
contact your Symantec/Norton website for
further help.
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How can I disable auto-dial in Windows XP?
- Click start/control
panel.
- Go to Network
Connections.
- Click Advanced from the
menu, then click dial-up preference.
- Uncheck all locations
under "Enable autodial by location."
- Click OK.
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