FAQs

Freedom Phone Service (VoIP)

What is Freedom Phone Service?

Freedom Phone Service, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP allows you to call other people who have a telephone number, including local, long distance, mobile, and international numbers. Also, while some services only work over your computer or a special VoIP phone, Freedom Phone Service allows you to use a traditional phone by simply using an adapter.

VoIP allows you to make telephone calls using your local computer network, which then utilizes a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the Internet and then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial-tone and dial just as you always have.

How can I place a VoIP call?

All you have to do to place to VoIP call is pick up your existing phone—using an adapter that connects to your existing high-speed DSL Internet connection—and dial a number. The call goes through your local telephone company (En-Tel Communications) and then to a VoIP provider (En-Tel Broadband). The phone call goes over the Internet to the called party's local telephone company for the completion of the call. Another way to place a call is to utilize a microphone headset plugged into your computer. The number is placed using the keyboard and is routed through your DSL modem.

What kind of equipment do I need?

A broadband (high-speed Internet) connection is required. The only other piece of equipment needed will be an adapter box that will be provided to you by En-Tel. This adapter will connect to your computer and directly to your telephone(s).

Can I take my phone adapter with me when I travel?

You may use your VoIP service wherever you travel as long as you have a high-speed Internet connection available. In that case, it would work the same as from your home or business. The downside to this is 911 emergency services may not work properly.

What are some disadvantages of Internet phone service?

If you're considering replacing your traditional telephone service with VoIP, there are some things to consider:

• VoIP service does not work during power outages unless your home system is backed up with a Universal Power Supply (UPS).
• Not all VoIP services connect directly to emergency services through 911, although En-Tel has designed our system to route through our telephone network to provide 911 services. This allows emergency services to locate your exact location if you are calling from your home address.
• VoIP providers may or may not offer directory assistance and white page listings.

What are some advantages of Internet phone service?

There are a variety of VoIP plans through Freedom Phone Service. These plans provide local, statewide, and national toll-free calling. This means you will not incur long distance charges for telephone calls placed in accordance with the calling plan you choose. These plans also offer a variety of popular calling features, such as Call Waiting, Call Forwarding, and Voice Mail that are included in each plan.